Shatterizer™ respects your privacy and that is why we have our Shatterizer™ Discrete Billing and Shipping Policy. This policy states that all our orders will be shipped in packaging and the 'ship from' address will be labeled ShatterizerWellness. The name on your billing statement will also have no reference to any particular products or brands.

If you have any questions about deliveries, our discrete billing & shipping policies, or the status of your order, please feel free to contact us by phone or e-mail. We are always happy to help!  

Order Changes

Please note that if by your shipping address is entered on your order incorrectly, and as a result our courier is unable to deliver the package, it may be returned to us the sender. If an order is returned, and you would like it to be re-shipped, there will be a $24.95 surcharge for the re-delivery which is imposed by the courier (sorry). If you notice you have entered the wrong address right after placing your order - please e-mail us immediately, we may be able to change the address to the correct one if we are notified in time. If you require a change of address after your order has been shipped, there will be a $14.95 charge applied which is imposed by the courier (sorry).

Order Cancellation: Due to the speed of our automated system there is no guarantee we can cancel an order in time before it is shipped. We recommend contacting customer service as soon as possible to request a cancellation. Thank you for your understanding! Whenever possible we will try our best to accommodate your requests. We value your business and hope to make doing business with us as pleasant as possible!