Deliveries/Charges
Shatterizer™ DISCRETE BILLING and SHIPPING
Shatterizer™ respects your privacy and that is why we have our Shatterizer™ Discrete Billing and Shipping Policy. This policy states that all our orders will be shipped in packaging and the 'ship from' address will be labeled ShatterizerWellness. The name on your billing statement will also have no reference to any particular products or brands.
If you have any questions about deliveries, our discrete billing & shipping policies, or the status of your order, please feel free to contact us by phone or e-mail. We are always happy to help!
Shipping
$10 Flat rate for orders under $50
$5 Flat rate for orders over $50
We do not ship over the weekend
Orders over $200 will require a signature in order to help protect from theft. In some cases we will require a signature for orders below $200 if the warehouse feels this is the best way to ensure you get your order safely....for example if there is a unit number in a multi unit building and the price of the order is close to $200 they may decide to include a signature.
On average we will process and ship orders within 24-48 hrs not including weekends. Once shipped shipping times are 2-4 business days on average but may take longer if there are backlogs with shipping companies during peak seasons like holidays or as a result of covid 19. Please understand these are not in our control and will do anything we can to help. We will also ship a new order out at no cost to you if it is determined the shipment is lost.
Order Changes
Please note that if by your shipping address is entered on your order incorrectly, and as a result our courier is unable to deliver the package, it may be returned to us the sender. If an order is returned, and you would like it to be re-shipped, there will be a $24.95 surcharge for the re-delivery which is imposed by the courier (sorry). If you notice you have entered the wrong address right after placing your order - please e-mail us immediately, we may be able to change the address to the correct one if we are notified in time. If you require a change of address after your order has been shipped, there will be a $14.95 charge applied which is imposed by the courier (sorry).
Order Cancellation: Due to the speed of our automated system there is no guarantee we can cancel an order in time before it is shipped. We recommend contacting customer service as soon as possible to request a cancellation. Thank you for your understanding! Whenever possible we will try our best to accommodate your requests. We value your business and hope to make doing business with us as pleasant as possible! If you decide to cancel the order after it has been shipped there will be a $25 restocking fee.
Order Charge International Fees We DO NOT charge any international fees. If for some reason you see this on your statement. Please contact your CC company and they should reverse this charge. This has nothing to do with us as we have no way to charge anything on a customer's card as we do not collect customer CC info and would have no way of doing so. Our payment system is also Domestic and NOT international so this is just a mistake by your CC company.
